Terms and Conditions

When you complete an order placement with us, i.e., you make the payment, you are considered to have read, understood, and agreed to the terms and conditions listed on this page. These terms are a legal contract between the client and Grand Publishers Co. By agreeing to order and use the services from Grand Publishers Co., you are deemed to be bound by the terms as stated below.

We Deliver Original Content Only

We guarantee you plagiarism-free content. To ensure that the content is original, we will provide you with a Copyscape report. (Note: Any text contained in images, videos, or other media which search engines can't read will not be scanned by Copyscape.) You may go for more comprehensive and deeper plagiarism checks than Copyscape by yourself because we do not cover such services at our standard prices. You can be sure of the work you get from Grand Publishers Co. in terms of its originality.

We Deliver Content with Complete Ownership

With every complete order, you get complete ownership of the content the team writes for you. You will have to publish the content under your name and/or will be able to utilize the content the way you desire.

How Do We Protect Your Information?

The moment you place an order or submit any of your personal information, we implement security measures at all levels to maintain the safety of your personal information. By using SSL, we ensure the security and confidentiality of every piece of information you share with us. After the completion of a transaction, we do not store any of your private information (credit cards, social security numbers, financials, etc.) in our database.

Why Do We Use Cookies?

We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interactions. This enables us to offer better site experiences and tools to the users. If required, we may seek services from a third party to assist us in understanding the behavior of visitors. However, third-party service providers are not allowed to use the collected information except for the sole purpose of customer analysis.

Our Policy for Using Images

We believe in abiding by the rules and maintaining our credibility for the long term, both with the clients and in the market. We do not own the copyright of images; hence, we do not use copyrighted images ourselves. We will simply provide you with a link to recommended images so you can copy and paste them yourself. These links can help you have an idea of the images that may suit the content. Otherwise, you may use royalty-free images without any worry. However, for copyright images, you may be required to pay the owner(s).

Limitation of Liability

The users are advised to consider this clause carefully. We, Grand Publishers Co., declare that under any circumstances, we shall not be liable for any direct or indirect loss claimed by our customer(s) to have resulted from the use of our website or services/products sold through our website. This disclaimer also applies to any viruses that may allegedly be obtained by using our website/products and may have caused any type of material or reputational loss. We shall, in no event, be liable for any liability or loss that may result from the inability or ability of the user of our website/products.

We Update Our Policies

This privacy policy is subject to change; hence, you are required to visit our policy page from time to time to see if there is an update. The policy changes are not subject to any prior notice and timeframe.

Refund Policy

Please read and understand the following terms carefully to avoid any misunderstanding of the terms regarding the Grand Publishers Co. refund policy. If you still have any confusion regarding the refund policy, you can contact our customer services representative and discuss the policy. We advise you to be sure about the refund terms and conditions if you have any confusion in this regard. We offer refunds only in special cases and specified conditions by the Finance/Compliance Department.

Full Refund

With Grand Publishers Co., you may avail the option of a full refund. We value our clients and try all possible ways to assist them. If the work on your project has started and you somehow need to stop or claim a refund, you can discuss the status of your work with our support team member, who will assist you further. The support and assistance will help you provide your current work status and the options you may have in the given situation.

Incompetent Delivery

Once the work is delivered, customers are only entitled to claim a refund once they have exhausted all the options detailed as under:
If it does not comply with project requirements (as requested/documented by the customer). We are committed to providing our customers with 100% satisfaction and offer unlimited revisions to ensure that the delivery is up to the mark. We assign, re-assign, and re-write your work to ensure complete satisfaction.
Reserve FREE Pages for the future, but of the same value, and you can avail them at any time.
If we’re still not able to deliver what you asked for, a refund will be processed with a mutual agreement on a set percentage (but only in the cases where the delivery is completely off the mark).

Refund Time Frame

Refunds can only be claimed during the production process. Once the client has agreed to the product, no refund claims can be made.
All customers must note the deadline for claiming a refund at the time of placing an order.

Cases Where Refund Will Not Be Issued

In case of late delivery due to some minor technical errors, such as grammatical, typing, word count, missing references, etc., refunds will be processed with mutual agreement, and the company will only settle with partial refunds or discounts reserved for future purchases.
The company will not be responsible for any delay from the client’s end.
No refund will be issued on the basis of low writing.
For book marketing/publishing projects, no refund will be issued if the client is unable to provide access to either their bookstores (Amazon, Barnes & Noble, etc.) or their social media channels, which helps our team to maximize reach, engagement, and sales.